Has Google Forgotten the Importance of Customer Service?

Until just a few minutes ago, I'd actually forgotten that I'd emailed a question to the Google AdSense Support Team about a problem I had getting AdSense working in one of my RSS feeds, but indeed I had, way back on June 7th:

From: "Dave Taylor"
Subject: Ad Problems
Date: Tue, 07 Jun 2005 02:22:24 -0000

I can't tell if I've inserted the code into my RSS feed incorrectly or not, but I have been receiving reports that clicking on the ads in my
feeds generates a 'you don't have cookies enabled' error for users, even when they DO have cookies enabled. Reluctantly, I tried clicking on an ad
myself (Safari, Mac OS X 10.3.8, no security, cookies for "All sites" enabled) and I also see the same error message. What's wrong with my code? The ads I see in my aggregator from *other* AdSense for feeds sites work just fine.

Thanks for your help!

Three and a half months later here's the response I just got from Google...

Hello Dave,

We're sorry that we weren't able to address your email in a timely manner. If you're still experiencing difficulties with your ads please don't hesitate to contact us again.

Sincerely,

Stefania
The Google AdSense Team

There are a number of things that I find disturbing about this communication...

Continue reading about Google Forgets about Exceptional Customer Service at The Intuitive Life Business Blog.